Terms of service

Terms of Service

Last Updated: 18-Oct-2025
Effective for: Smartkartq8
Location: State of Kuwait

1. Introduction

Welcome to Smartkartq8 (“we,” “our,” “us”).
By accessing or using our website www.smartkartq8.com (the “Site”), you agree to comply with and be bound by these Terms of Service (“Terms”). Please read them carefully before making any purchase or using our services.

If you do not agree to these Terms, please refrain from using the Site.

2. Eligibility

To use Smartkartq8, you must:

  • Use the website only for lawful and personal purposes.

We reserve the right to deny or terminate access to anyone found misusing our platform.

3. Account Registration

When creating an account with Smartkartq8, you agree to:

  • Provide accurate and complete information.

  • Keep your login credentials confidential.

  • Accept responsibility for all activities that occur under your account.

Smartkartq8 reserves the right to suspend or terminate accounts found engaging in fraudulent, abusive, or suspicious activities.

4. Products and Pricing

  • All product details, specifications, and images on Smartkartq8 are provided for informational purposes.

  • Prices are listed in Kuwaiti Dinar (KWD) and include applicable taxes unless stated otherwise.

  • Prices, product descriptions, and availability are subject to change without prior notice.

  • In case of typographical or pricing errors, Smartkartq8 reserves the right to cancel or amend orders after notifying the customer.

5. Orders and Payments

  • Orders are confirmed only upon successful payment or Cash on Delivery (COD) confirmation.

  • Accepted payment methods: KNET, Visa, Mastercard, and Cash on Delivery.

  • Payments are processed securely via approved Kuwait payment gateways.

  • Smartkartq8 reserves the right to cancel any order suspected of fraudulent activity or incomplete payment.

6. Shipping and Delivery

  • Smartkartq8 delivers across the State of Kuwait.

  • Delivery time: 1–5 business days, depending on location and product availability.

  • Delivery delays caused by weather, courier delays, or stock issues are beyond our control.

  • Customers must ensure accurate delivery details are provided. Smartkartq8 will not be responsible for failed or delayed deliveries due to incorrect addresses.

7. Returns and Refunds

Our Return and Refund Policy governs all returns and exchanges.

  • Returns are accepted within 14 days for eligible products (refer to our full policy on the website).

  • Products must be unused, unopened, and include all original accessories, manuals, and packaging.

  • Refunds are processed via the original payment method within 7–10 working days after product inspection.

For complete details, please refer to our [Return & Refund Policy] page.

8. Warranty Policy

  • Most electronics purchased on Smartkartq8 come with a manufacturer’s warranty.

  • Warranty coverage and duration vary depending on the brand and product type.

  • For warranty claims beyond the return period, customers should contact the authorized service center listed on the product warranty card.

Smartkartq8 is not responsible for service delays or warranty claim outcomes managed by third parties.

9. Intellectual Property

All website content, including logos, text, graphics, product images, and designs, is the exclusive property of Smartkartq8 or its licensors.
You may not reproduce, copy, modify, or distribute any content without prior written permission.

10. User Conduct

You agree not to:

  • Use the website for fraudulent or unlawful activities.

  • Upload or transmit viruses, malware, or harmful software.

  • Post misleading, abusive, or defamatory content.

  • Attempt unauthorized access to our systems or user data.

Violation of these terms may result in account suspension, order cancellation, or legal action.

11. Limitation of Liability

While Smartkartq8 strives to ensure product accuracy and quality, we are not liable for:

  • Errors in product descriptions or specifications.

  • Any indirect, incidental, or consequential damages arising from product use or website access.

  • Data loss or compatibility issues related to purchased products.

Your sole remedy in case of dissatisfaction is to discontinue using the site or request a return/refund where applicable.

12. Third-Party Links

Our website may contain links to third-party websites for your convenience.
Smartkartq8 does not control or endorse these external sites and is not responsible for their content or policies.

13. Privacy Policy

Your use of Smartkartq8 is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Kuwait.
Any disputes shall be settled under the exclusive jurisdiction of the Kuwaiti courts.

15. Modifications to Terms

Smartkartq8 reserves the right to update or modify these Terms at any time.
Changes will be posted on this page with an updated “Last Updated” date.
Continued use of the website after any modifications constitutes acceptance of the revised Terms.

16. Contact Us

For questions or concerns about these Terms, please contact:

Smartkartq8
📍 Address: Salmiya, Kuwait
📧 Email: smartkart.kw@gmail.com
📞 Customer Care: 965-66965393